Frequently Asked Questions

Payment

CostumeMarketplace.com currently accepts Paypal Express Payments. Paypal Express accepts most major credit cards.

Customers from North Carolina who purchase items through CostumeMarketplace.com will be charged 6.75% sales tax. This will be added automatically on the checkout page.

Shipping

Please see the following table below for detailed shipping rates. Please note that orders shipped to Hawaii and Alaska may be subject to higher shipping prices along with a longer delivery time.
Shipping Method Delivery Time* Base Price(1 lb) Each Additional lb
USPS Priority Mail 2-3 Business Days $6.50 $2.00
USPS Priority Mail
(APO, FPO, Military)
2-3 Business Days
(unless shipped outside U.S.)
$12.95 NONE
UPS Ground 3-6 Business Days $9.25 $2.00
UPS 2nd Day Air 1-2 Business Days $22.00 $3.00
UPS Next Day Air Next Business Day (by 3:30pm) $48.00 $5.00

Please note that a handling fee of $5.50 will be added to each order.

*Delivery times are provider estimates under normal conditions. We cannot be responsible for orders delayed in shipment.

We attempt to ship all orders the following business day. This applies to standard, second day, or overnight.

Business days are Monday - Friday from 9:00am to 5:30pm EST.

Returns

Of the thousands of items we offer many can be returned. Credit will be given for the merchandise only and does NOT include shipping & handling charges. Returned items that are missing parts or packaging will NOT be refunded.

Return guidelines

  • A Return Authorization Number (RAN) must be obtained within 14 days of the order date. All items returned must be new, unopened, and in the original packaging. We must receive the items to be returned within 30 days of the order date. A 15% restocking fee will be applied to all returns. Shipping & handling will NOT be refunded, and you will be responsible for the cost of shipping the item back to us.

How to initiate a return

  • In order to return an item you must receive a RAN from us. Click here to begin this process.

Non returnable items

  • The following items are NOT returnable for any reason: Masks, Wigs, Hats, Makeup, Hairspray, Shoes, Stockings, Pantyhose, Undergarmets, Special Order Items, and Sale Items.
Sizing

Sizing information has been included in the description of almost every costume available on CostumeMarketplace.com. If you have any questions please contact us and we will be glad to help you.

When multiple sizes are available each similar item will have a description that lists all sizes available. Please be sure you are ordering the correct size as shipping and handling costs are NOT refunded when items are returned. Manufacturer sizing may vary slightly. If you are choosing between two sizes it's usually best to select the larger size.

Searching & Browsing

Browsing for items

  • Select a category from the menu on the left to expand and display a list of subcategories
  • Choose a subcategory to browse items
  • Use the drop down box at the top of the page to sort by Name or Price
  • You have the option to view six, nine, or twelve items at a time.

Searching for items

Use the Search box in the to right corner of each page to locate specific items. Enter your search option and click Search. This search will include item titles and descriptions.

Out of Stock items

Items that are considered to be Out of Stock are still shown on the page, but the Add to Cart button has been replaced with an inactive Out of Stock button. Please check back later as our quantities are constantly updated.

Security and Privacy

CostumeMarketplace.com is committed to providing the most secure environment for our customers. We realize that security is very important when dealing with personal information. Because security and privacy are very important we DO NOT store Credit Card information.

Your credit card information is sent via a secure connection through Paypal's Express Checkout system. We collect and store only the necessary information to keep track of your orders, and notify you if there are questions about your order. Be assured that we will NEVER sell or give out your information to anyone.

Contact Us

Please use our contact form if you have any questions or concerns. You may also send an email to orders@costumemarketplace.com. Expect a reply within 24 hours.

International Orders

We currently do not accept orders outside of the U.S, or from Puerto Rico or the U.S. Virgin Islands. We apologize for the inconvenience and hope to support these locations soon.

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